Is anyone able to use Bug Reporter reliably lately?

  • Is anyone able to use Bug Reporter (ADC) reliably lately?

    From what I'm experiencing, it's becoming a real PITA to use it:

    - submitting bug reports fails 20% of time

    - you're logged out 75% when you try to access the "My Originated
    Problems" section.

    - 5% of time you just can't login because of a "can't find instance"
    issue.

    And when you report the issues to ADC, they are unable to reproduce the
    issue (sometimes I wonder if they even tried) while I can reproduce it
    on 4 different Macs, 4 different OS versions, multiple versions of
    Safari and 3 different network settings.
  • On Nov 5, 2007, at 2:28 AM, Stephane Sudre wrote:

    > Is anyone able to use Bug Reporter (ADC) reliably lately?
    >
    > From what I'm experiencing, it's becoming a real PITA to use it:
    >
    > - submitting bug reports fails 20% of time
    >
    > - you're logged out 75% when you try to access the "My Originated
    > Problems" section.
    >
    > - 5% of time you just can't login because of a "can't find instance"
    > issue.
    >
    > And when you report the issues to ADC, they are unable to reproduce
    > the issue (sometimes I wonder if they even tried) while I can
    > reproduce it on 4 different Macs, 4 different OS versions, multiple
    > versions of Safari and 3 different network settings.

    I had issue a couple days ago with it fail on a bug submit and then it
    was offline for a short while however in the last two days I have used
    it twice without issue. I do believe bug watcher is under heavily then
    average load due to folks verifying / submitting defects now that
    Leopard is officially out.

    -Shawn
  • On Nov 5, 2007 2:28 AM, Stephane Sudre <ssudre...> wrote:
    > And when you report the issues to ADC, they are unable to reproduce the
    > issue (sometimes I wonder if they even tried) while I can reproduce it
    > on 4 different Macs, 4 different OS versions, multiple versions of
    > Safari and 3 different network settings.

    When I see a message like that, it usually means that you haven't
    provided enough information to ADC to be able to reproduce the bug, or
    that Apple is misunderstanding what information you provided.

    I recommend you always include a full profile system profiler report
    (under the View menu, choose Full Profile) so that the console and
    system logs are included, as well as very explicit steps for
    reproducing the bug.
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